Privacy Policy

PRIVACY POLICY

Last Updated: June 2026

AC & Hot Water Rebate Program respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and disclose personal information when you use our website, submit an enquiry or engage with our services.

  1. INFORMATION WE COLLECT

We may collect personal information including:

• Full name

• Phone number

• Email address

• Property address

• Suburb and postcode

• Information about your existing heating, cooling or hot water system

• Information provided through website forms, phone calls, emails or other communications

We may also collect technical information including your IP address, browser type, device information and website activity through cookies, analytics and advertising technologies.

  1. HOW WE USE YOUR INFORMATION

We may use your personal information to:

• Assess eligibility for available rebate programs

• Provide information regarding heating, cooling and hot water upgrades

• Arrange quotations and consultations

• Connect you with approved installation providers

• Respond to enquiries and customer support requests

• Improve our website, services and marketing activities

• Comply with legal and regulatory obligations

  1. DISCLOSURE OF INFORMATION

We may disclose personal information to approved installation providers, contractors and service partners where reasonably necessary to:

• Assess eligibility

• Provide quotations

• Arrange inspections or installations

• Respond to your enquiry

We may also disclose information where required by law.

We do not sell personal information to third parties.

  1. COOKIES AND ADVERTISING TECHNOLOGIES

Our website may use cookies, Meta Pixel, Google Analytics and similar technologies to understand website activity, measure advertising performance and improve user experience.

These technologies may collect information regarding your interaction with our website.

  1. STORAGE AND SECURITY

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.

While we implement appropriate security measures, no method of transmission or storage can be guaranteed as completely secure.

  1. DATA RETENTION

We retain personal information only for as long as reasonably necessary to provide services, comply with legal obligations, resolve disputes and enforce our agreements.

  1. ACCESS AND CORRECTION

You may request access to personal information we hold about you and request corrections if that information is inaccurate, incomplete or out of date.

  1. MARKETING COMMUNICATIONS

By submitting an enquiry, you may receive communications relating to your enquiry and available services.

You may opt out of marketing communications at any time by contacting us.

  1. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. Any changes will be published on this page.

  1. CONTACT US

If you have questions regarding this Privacy Policy or your personal information, please contact:

AC & Hot Water Rebate Program

Email: admin@comparisonconnect.com

This Privacy Policy is governed by the laws of Australia and is intended to comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

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